Website Terms & Conditions

Hello, beautiful beings! This website, https://www.daniellestormnutrition.com.au/ is owned and operated by Danielle Storm Nutrition [ABN: 75161585279]. If you have any questions or need further information, please email at hello@daniellestormnutrition.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may benefit from clear boundaries and knowing what to expect from each other.

When you visit this website, use my services, or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional, specific terms of purchase/service provided to you in relation to my products/services. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.

Content Disclaimer

On this website and in my social media accounts (including blogs, posts, reels, stories, tips and information) , I provide information about Natural health, nutritional medicine and lifestyle. This content is provided solely to educate, entertain and inform the public of my services and is provided to help you make informed choices for the betterment of your health.

Content Policy

I have completed a 3-year BHSc (Nutritional Medicine) and spent countless hours conducting extensive research in order to provide content that I believe to be valuable and true but I have no responsibility for the use that you make of that information.

Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or results I may display on this website are based on my experience and those of my previous clients. They are not guaranteed that anyone else will achieve the same results.

While I take all reasonable care to ensure that the content I create is accurate, relevant and up to date, I make no guarantees and disclaim any legal liability for inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know! I may modify my content at any time, including altering or deleting it without notice.

Visitor Responsibilities

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances. The content on this website has been published for the general public in mind.

It really should go without saying, but as a user of my website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of my website with malware, hack into any part of my website where you don’t have my permission to be, or use my website for any purpose other than consuming my content, engaging in my programs, and purchasing my products or services. You also agree not to use my website or content in any way that is unlawful or harmful to any other person or business. If you do, I have the right to refuse you service and ban you from accessing my website or social media.

Downloads

This site may offer paid and free downloads. While I take cybersecurity seriously and make every reasonable effort to ensure these downloads are safe and hassle-free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate protection against viruses and other malicious attacks that may occur without my knowledge or consent.

External Links

From time to time I may provide links to external sites. I have no control over the information provided on these sites, and the links are solely for your information, education or entertainment. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified.

Disclaimer for Services [and/or Products]

There are several ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all my services and products unless alternative terms are explicitly provided to you.

I offer:

· Nutritional consultations that may or may not include referrals to functional testing and supplementation.

· Meal plans with consultation.

My intention in offering these nutritional consultations is to support you with dietary and lifestyle recommendations and give you the education and framework to continue improving your diet choices and well-being.

Why Work with Me

I have a Bachelor of Health Science (Nutritional Medicine and Dietetics) and 100’s of clinical hour completed.

I believe it is my responsibility to conduct consults in a safe, confidential and ethical manner; stay up to date with the latest research and evidence through professional development, provide support, accountability and a safe space where you can prioritise yourself and your health

What I Expect from You

CONSUMER RESPONSIBILITY

Important information about how to care for your own well-being/get the most value out of working with me is set out below. If you have any questions or concerns, please email me before proceeding with your purchase.

· Follow your treatment plan/ prescription to the best of your ability

· Be open and honest about your diet and any food/drink that you consume

· Be open and honest about pharmaceuticals/ supplements you are currently taking

· Don’t share your treatment plan and/or prescription with anybody else. It has been tailored to you and your individual circumstances.

· Be open and honest if you are pregnant, breast-feeding or to trying to conceive

Important Information

It’s important to work on the root cause of your condition and not just provide symptomatic relief as the standard medical model does. It may have taken years for your body to get to the condition it is now, it could possibly take a few (or more!) sessions to reverse the damage. Trust me, but more importantly, trust yourself, that if you commit to the treatment plan/ prescription it will better your health.

RISKS

Risks of adverse effects from supplementation. There may be risk of adverse side effects with the supplementation that is prescribed. This why it’s important to be open and honest about any current supplement or medication you are on. It is my responsibility to check the contraindications of every product I prescribe and I can’t do that properly if I don’t have all the information.

PROFESSIONAL ADVICE

If any concerns arise during our work together, [I/we] strongly recommend you seek advice from an appropriately qualified professional. My work is not a substitute for medical advice, mental health support, therapy, or counselling. If any concerns arise during our work together, I strongly recommend you seek advice from a qualifies professional or support service.

It is important to get clearance from your doctor before making any drastic changes to your diet and lifestyle.

You might not be a good fit for this work If you have severe eating disorders or medical diagnoses. If you are unsure if this is, please contact me at hello@daniellestormnutrition so we can have a chat.

Indemnity

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products, services, or programs offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am a human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

While I make all reasonable efforts to ensure that this website and my services meet with the highest standards of best practice, if something does go wrong that is not a direct result of my own negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

You take full responsibility for your implementation of any suggestions that I may make while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or making significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind shall not exceed the amount that you have paid to me.

Payment Terms

Currency and GST
All prices listed on my website are in Australian dollars (AUD) and are exclusive of GST.

Prepayment Requirement
To secure an appointment, full payment is required at the time of booking. I can only guarantee the appointment time and date once you have confirmed your booking and entered your payment details.
Overdue Payments and Collection
For invoices that remain unpaid beyond the agreed terms (where applicable), you agree to cover all associated costs of recovery, including debt collection fees and solicitor’s fees, regardless of whether legal proceedings are initiated.

Refund Policy

I do not offer a refund if you change your mind, so you are encouraged to consider carefully whether a purchase is right for you before you make your payment. I am unable to provide refunds for testing after the time they have been performed, treatment plans and prescription products.

If you feel that there is any problem with my services/your purchase, please let me know before the end of the session. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

Consultations

All consultations will be delivered online via telehealth. You will receive an automatically generated link when you book in for your initial. If you don’t have the zoom app, you are required to download it. If you need help with this, please contact me. It’s important that during our consultations that you are in a quiet and safe environment where you can focus on yourself and speak openly and honestly.

An account will be set up for you through my online dispensary, Vital.ly. Creating an account will allow you to order your prescribed products. Please see the website’s shipping and refund policies.

Refund Policy: https://www.vital.ly/q/returns

Shipping information: https://www.vital.ly/q/delivery

If anything is unclear or confusing, I encourage you to reach out to me so I can provide clarification.

Appointment Policies

Cancellations and Rescheduling

Cancellation Policy
- Cancellations require at least 24 hours’ notice to avoid a cancellation fee.
- Cancellations made within 24 hours of the appointment will incur a fee equal to 50% of the consultation fee.
- Cancellations within 12 hours of the appointment will incur a fee of 100% of the consultation fee.
- Cancellation fees may be waived at my discretion. Please provide the reason for your cancellation when notifying me.
It is the responsibility of the client to attend scheduled appointments and to provide notice as early as possible if changes are needed.
Rescheduling Policy
- If you need to reschedule, please provide at least 24 hours' notice to avoid cancellation fees. I will make every effort to accommodate your new preferred time as soon as possible.
- Should your originally booked time no longer be available, you may select another time from available options in the practitioner’s calendar.

If I cancel on you…

If for any reason I realise that I cannot make a scheduled consultation, I will provide as much notice as humanly possible. Obviously in this case you will not be charged a cancellation fee, and we will reschedule to a mutually convenient time.

Intellectual Property

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website. You may not copy or reproduce any part of my publicly available content without my written consent (this means no copying or down-loading under any circumstance!)

Respectful Communication

I reserve the right to moderate any comments made on this website, in the Facebook Groups I control, and on any of my social media pages and profiles, including deleting comments that I deem to be rude, offensive, spammy or unacceptable, without any notification or correspondence with you. Keep all communication kind and polite, please.

Disrespectful or aggressive behaviour towards me or anybody else will not be tolerated.

DISPUTE

If a dispute arises, everyone involved agrees that they will not engage in any public discussion about the issues, will behave politely towards each other, and will avoid any conduct or communication which might reasonably be expected to interfere with each other’s business or personal interests.

Dispute Resolution & Jurisdiction

If you have any concerns, issues, or complaints arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at hello@daniellestormnutrition.com.au and expect a response within 2 business days.

If a dispute cannot be resolved by negotiation and discussion, you may access the complaints procedure offered by ANTA here: https://www.australiannaturaltherapistsassociation.com.au/about/complaints-process/

These Website Terms & Conditions are subject to the governing law of Victoria. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.

Thank you for reading & respecting my T&Cs

This document was created with the support of Carefree Counsel. Copying it without permission is an infringement of copyright and Carefree Counsels. Look after your business and your clients by getting your own Contracts that Care!

Privacy Policy

Introduction

This is the Privacy Policy of Danielle Storm Nutrition [ABN: 75161585279]. If you have any questions or need further information, please email Danielle Ter Haar: hello@daniellestormnutrition.com.au.

I am committed to protecting your privacy, whether you are a contact, customer, supplier, contractor, or employee of mine.

This document describes how I collect and manage your personal and sensitive information when you interact with my business. I take this responsibility very seriously. If you have any questions or concerns about how your personal or sensitive information is being handled, please do not

I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Personal Information

If you engage with me via this website, or choose to become my client I may ask to collect the following kinds of personal information from you, including:

CONTACT DETAILS which could include:

· your name, email address and phone number

· the country that you live in, your address and your phone number.

· your opinion about health topics and areas of interest

· products or services that may interest you.

· information that allows me to tailor my content to your needs when you sign up for one of my webinars or promotional events.

Collection and Use

I may collect your personal information by various means including:

· you contact me with a question, comment or inquiry.

· you subscribe to my newsletter.

· you attend a webinar, seminar or event where I am hosting or presenting.

· you correspond with me on a social media platform such as Facebook, LinkedIn, Instagram or similar sites.

· you opt in to receive a free resource from me.

· you share general information relating to your business or personal life.

· you provide me with a testimonial.

· you book a consultation or purchase a product or service from

· I search your website or social media in preparation for working with you

· my website automatically collects information about you and your activities on my site (including analytics)

· a third party supplies information to me- such in the case of client referral.

Where practicable i will only collect personal information about you directly from you. However, in some circumstances, I may obtain personal information from a third party. If this information is obtained contrary to this Privacy Policy and the Privacy Act, I will destroy or de-identify such information within a reasonable period.

If you do not provide me with information when requested to do so, I may not be able to carry out your instructions or achieve the purpose for which the information has been sought.

Why I collect this information:

· respond to your enquiries

· provide you with my products or services at your request

· monitor or improve the use of and satisfaction with my website, products or services

· share the latest news and developments relevant to my work

· let you know about my expertise and products or services that may be of interest to you

I will only collect your information:

· With your full awareness and consent, such as when you email me, tick a checkbox or fill in a form to provide me with information

· If I need it to provide you with information or services that you request

· If I am legally required to collect it

· If collecting the information is necessary to preserve life or keep someone safe from harm

· For necessary administrative processes if you become my client

· If I believe that I can demonstrate a legitimate interest in using your data for marketing purposes, although I will always give you a choice to opt-out

Sensitive Information

I understand that some information is particularly sensitive and that you are trusting ME to keep this information confidential.

The sensitive information I collect from you may include:

· Your birth date

· Your medical history and/or current diagnoses

· Any signs or symptoms you may be experiencing, or may have in the past

· Current weight, height and other measurements

· Results from tests

· Information about your lifestyle and dietary intake

Method of collecting sensitive information

I will only collect sensitive information by methods that are reasonably secure, such as :

· Through my intake form via Simple Clinic when you book a consultation with me

· In an online consultation using Zoom video communications software.

· When you send me information to my hello@daniellestormnutrition.com.au address.

· Through in-person consultations or via a phone call.

The reason why I collect your sensitive information is:

· So that I can provide you with the services you have requested from me

· To ensure that I am providing you with the most appropriate services, treatment plans and prescriptions.

· For my professional association

Secure Storage of Sensitive Information

I am committed to securely storing and handling your sensitive information.

· Sensitive information is stored on a password-protected computer.

· Only I have access to your sensitive information, and only on a need-to-know basis.

Some of your personal and sensitive information may be stored with SimpleClinic Online. This information may include your personal details, health history, consultation notes, test results, prescriptions and treatment plans. SimpleClinic is an Australian owned practice management system for Naturopathic Practitioners and Complementary Health Care Providers. They comply with the Australian Privacy Act and take the protection of your information very seriously. They have a stringent security system, including password protected access to their platform restricted to registered subscribers, AES-246 or 256 bit SSL encryption of all sensitive information, access logging, and firewall and IP traffic monitoring for suspicious or malicious traffic.

Collection of Information from Minors

Sensitive information may be collected from children under the age of 18 under the following circumstances:

· in the presence of their parents

· with their parent or guardian’s full consent

All information collected from minors is securely stored in accordance with this privacy policy.

Disclosure of Information

I may disclose your information if required under the following circumstances:

· to provide you with the services you have requested

· to send you products that you have purchased

· where disclosure is necessary to carry out your instructions, such as to write letters of referral to other practitioners

· where I use support services to assist me in my business

· to refer you to other service providers at your request

Who disclosures are made to

You consent to me sharing relevant information, on a strictly need-to-know basis, with:

· my virtual assistant and other employees

· Australia Post or other couriers

· MailChimp- my email marketing provider.

· Vital.ly- my online dispensary ordering platform

· Other health practitioners or providers with your consent.

Third-party providers who assist with:

· Legal

· Archiving

· Auditing

· Accounting

· Business coach

· Website

· Marketing

· Client management services

· Technology services

LEGAL DISCLOSURE

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that someone is engaging in unlawful activity, or misconduct of a serious nature, that relates to my functions or activities, and in response to a subpoena, discovery request or a court order.

DISCLOSURE OVERSEAS

I will use all reasonable means to protect the confidentiality of your information while in my possession or control. I will not knowingly share any of your information with any third party other than the service providers who assist me with necessary business activities or the services I am providing to you. To the extent that I do share your information with third-party service providers, I only do so if I am satisfied that the service provider has a suitably protective privacy policy of their own, or they have signed a confidentiality agreement with me. Some of my service providers may be overseas and may not be subject to Australian Privacy Laws. You can find further information under the Security section below.

If you have any concerns regarding the disclosure of your information, please do not hesitate to get in touch with me to discuss this personally.

Security

POLICY STATEMENT

I take reasonable physical, technical, and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your personal information by:

· storing digital files securely under password protected software

· ensuring that I’m the only person to have access to sensitive information

· releasing information to service providers on a strictly need-to-know basis

· conducting regular audits of my security systems

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:

· Mailchimp - https://mailchimp.com/about/security/

· Simple Clinic - http://docs.simpleclinic.net/patient-privacy-policy/

· Squarespace - https://www.squarespace.com/privacy

· Zoom - https://zoom.us/docs/en-us/privacy-and-security.html

COMBINING INFORMATION

From time to time I may combine information provided by you with information gathered from:

· your website

· Facebook

· Instagram

· Personal contact with you

· Website Visitor statistics

· Via my mailing list

Google Analytics

I use Google Analytics to collect information about your use of my website so that I can get strategic information about how my website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here:

https://support.google.com/analytics/answer/6004245.

Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here:

https://tools.google.com/dlpage/gaoptout.

Access to Information

You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available you within 14 days.

Complaints

Complaint procedure

If a breach of this Privacy Policy occurs, please send me an email at hello@daniellestormnutrition.com.au and I will endeavour to respond within 48 hours. I want you to be satisfied with the services I provide and want to come to a resolution that satisfies us both.

If you are not satisfied with my response to your complaint you may seek a review by contacting:

· the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints

· the health ombudsman in your state or territory

Notification of Change

NOTIFICATION PROCEDURE

When I update my Privacy policy, I will post a copy of the revised policy on my website. I reserve the right to change my privacy policy at any time.

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.

This Privacy Policy was created with the support of Carefree Counsel. Copying it without permission is an infringement of my copyright and Carefree Counsel’s. Look after your business and your clients by creating your own Privacy Policy with a Contracts that Care DIY Pack!